RETURN POLICY
Effective Date: July 29, 2026
At Pehnawy, we want you to love what you wear. If you are not entirely satisfied with your purchase, we are here to help with a straightforward return process.
1. Eligibility Window
You have 15 calendar days from the date you receive your order to initiate a return or exchange. Items reported or shipped back after the 15-day window will not be accepted.
2. Conditions for Return
To be eligible for a return, your item must meet the following criteria:
Unused & Unworn: The item must be unworn, unwashed, and unaltered.
Original Packaging: All original tags, labels, and branded packaging must be intact and attached to the product.
Proof of Purchase: A valid order confirmation number, receipt, or invoice must be provided.
3. Non-Returnable Items
Certain categories are exempt from being returned due to hygiene and customization reasons, unless they arrived damaged or defective:
Clearance or final sale items.
Custom-stitched or altered outfits.
4. Return Process
Initiate Request: Contact our customer support team via email or our social media channels (Instagram/Facebook) with your order number and reason for return.
Pack the Item: Securely pack the item(s) in their original packaging along with the invoice.
Ship/Handover: Send the package back to our designated return address provided by our support team. (Customers are responsible for return shipping costs unless the item received was incorrect or defective).
5. Refunds & Store Credit
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or issued as store credit, depending on your preference, within a standard processing timeframe.